Due to the nature of the delivery process. SCSM employees are not responsible for Delivery damage to Spas, Covers, lawns, grass, or yards. We highly suggest all fence, post, poles, and obstructions removed prior to delivery/relocation. If necessary we will remove fences and posts for a fee. But not responsible for replacement. Delivering a Spa is an art, as well as an science. Remember your delivery team's primarily goal is delivery completion.